Contact Sikkim Game

Contact Sikkim Game, reach our support team for help with login, registration, deposits, withdrawals, bonuses, and any account questions you have.

Reach us

Have a question about your Sikkim Game account, transactions, or gameplay? Our support team is ready to help. The fastest way to reach us is through the in-app chat or by email, no phone calls, no forms, no waiting in queues.

Contact us

Email: [email protected]
In-app chat: automated 24/7; live agents Monday to Sunday, 9:00 AM to 9:00 PM IST

When emailing, include your registered mobile number and a brief description of the issue. If your query relates to a payment made via PhonePe, GPay, or BHIM, also attach the UPI transaction reference number so our team can locate the record immediately.

Office hours

Sikkim Game live support agents are available every day of the week:

  • Live agents: Monday to Sunday, 9:00 AM to 9:00 PM IST
  • Automated in-app chat: 24 hours a day, 7 days a week

Emails received outside live-agent hours, for example, a query sent at 11:00 PM, are reviewed first thing the following morning and prioritised in the order received. Typical email response time is within 24 hours. For urgent matters such as a failed deposit via PhonePe or a delayed GPay credit, use the in-app chat to log the issue instantly; a live agent will follow up as soon as the morning shift begins.

Online-only support

Sikkim Game operates entirely online, there is no physical office, walk-in counter, postal address, or pincode to find us at. All support is handled digitally through two channels:

  • In-app chat: The fastest option. The automated assistant resolves common queries, balance checks, bonus eligibility, and UPI payment status for PhonePe, GPay, and BHIM, around the clock. Live agents handle complex cases between 9:00 AM and 9:00 PM IST, seven days a week.
  • Email: Best for detailed issues that require document attachments or account verification steps. Write to [email protected] with your player ID and a clear description of the problem.

Please do not attempt to visit any location on our behalf. All official Sikkim Game support happens through the channels above, nothing else is authorised.