Sikkim Game - Privacy Policy

Information We Collect

Personal information you provide

When you register an account or interact with Sikkim Game on officialsikkimgame.net, we may collect the following information directly from you:

• Full name and date of birth
• Email address and mobile number
• Government-issued identity documents required for age and identity verification
• Payment and transaction details, including UPI IDs, bank account numbers, and wallet information
• Username, password (stored in encrypted form), and profile preferences

Information collected automatically

When you access our platform, certain technical data is collected automatically through cookies, log files, and similar technologies:

• IP address and approximate geographic location (state/city level)
• Device type, operating system, browser type, and version
• Pages visited, session duration, click-stream data, and in-game activity logs
• Referral URLs and search terms used to reach our platform

Information from third parties

We may receive information about you from payment processors, KYC verification partners, and fraud-prevention services in order to validate your identity and protect the integrity of the platform in accordance with applicable Indian regulations.

How We Use Your Information

Service delivery and account management

We use your personal information primarily to provide, operate, and maintain Sikkim Game. This includes creating and managing your account, processing deposits and withdrawals, verifying your identity (KYC), and facilitating gameplay and prize distribution.

Legal compliance and responsible gaming

As a platform operating under applicable Indian gaming regulations, we are required to:

• Verify the age and identity of all registered users
• Maintain transaction records for the period prescribed by law
• Report suspicious activity to relevant authorities where legally obligated
• Enforce responsible gaming limits and self-exclusion requests

Security and fraud prevention

Your data is used to detect, investigate, and prevent fraudulent transactions, unauthorised account access, cheating, and other prohibited activities that may harm users or the platform.

Communication and support

We use your contact details to send transactional notifications (deposits, withdrawals, account changes), respond to customer support queries, and, where you have opted in, send promotional offers and platform updates. You may unsubscribe from marketing communications at any time.

Analytics and improvement

Aggregated and anonymised usage data helps us understand how players interact with Sikkim Game so we can improve platform performance, fix technical issues, and develop new features. This data does not identify you personally.

Sharing your information

We do not sell your personal data. We share it only with:

• Service providers: payment processors, KYC vendors, cloud hosting, and analytics partners who process data on our behalf under strict confidentiality agreements
• Legal authorities: when required by a court order, government directive, or applicable law
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to equivalent privacy protections

Your Rights

Access and correction

You have the right to request a copy of the personal data we hold about you and to ask us to correct any information that is inaccurate or incomplete. Most account details can be updated directly from your profile settings. For information that cannot be self-edited, submit a written request to our support team.

Data deletion

You may request deletion of your personal data. We will honour such requests to the extent permitted by law. Please note that we are legally required to retain certain records, such as KYC documents and transaction histories, for the periods specified under applicable Indian financial and gaming regulations, even after account closure.

Withdrawal of consent

Where our processing of your data is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. To opt out of marketing emails or SMS, use the unsubscribe link in any message or contact support.

Restriction and objection

You may request that we restrict the processing of your data in certain circumstances, for example, while a correction request is being resolved. You may also object to processing carried out on the basis of our legitimate interests, and we will review your objection in accordance with applicable law.

Cookies and tracking

You can control cookie preferences through your browser settings or our cookie consent tool. Disabling non-essential cookies will not prevent you from using core platform features, though some personalisation functionality may be affected.

How to exercise your rights

To submit a data rights request, contact us at the address listed in the "Contact Us" section below. We will acknowledge your request within 72 hours and aim to respond in full within 30 days. We may need to verify your identity before processing the request.