Sikkim Game - Privacy Policy

Information We Collect

What You Provide Directly

When you register an account on officialsikkimgame.net, we collect the personal information you submit: your full name, date of birth, email address, and mobile number. To satisfy identity-verification requirements under Indian gaming regulations, we also collect copies of government-issued documents, such as your Aadhaar card, PAN card, or Voter ID, to confirm your age and residency. Where you make deposits or withdrawals using PhonePe, Google Pay (GPay), or BHIM UPI, we collect the transaction reference number and masked payment-account identifier necessary to process and reconcile each transaction.

What We Collect Automatically

Each time you access the platform, our servers automatically record your IP address, device model, operating system version, and browser type. We also capture session-level data including pages visited, features used, and time spent per screen. Cookies and local-storage technologies maintain your login session and preserve your in-app preferences. You may disable cookies through your browser settings; however, doing so may impair certain platform features. Approximate geolocation, derived from your IP address at the city or state level, is used solely to verify that you access the platform from a jurisdiction where participation is lawfully permitted.

What We Receive from Third Parties

We may receive supplementary data from third-party partners supporting our operations, including identity-verification bureaus that cross-check KYC documents against government databases, payment processors that confirm transaction status, and fraud-detection services that flag anomalous account behaviour. Data received from these sources is used only for the specific purpose for which it was shared and is held under the same standards applied to information you provide directly.

How We Use Your Information

Account Management and Service Delivery

Your personal data is used to create and maintain your Sikkim Game account, authenticate your identity at login, process deposits and payouts via PhonePe, GPay, and BHIM UPI, and deliver customer support. Without this processing, core platform functions, including participation in games and the crediting of winnings to your account, cannot be performed.

Legal and Regulatory Compliance

Sikkim Game operates under applicable Indian gaming regulations and the Information Technology Act, 2000. We process personal data to fulfil Know Your Customer (KYC) obligations, meet Anti-Money Laundering (AML) reporting duties, and maintain financial records as required by the Income Tax Act. Regulatory obligations require us to retain account and transaction data for a minimum of five years following account closure, after which data is securely deleted or irreversibly anonymised.

Security, Fraud Prevention, and Communications

We analyse behavioural and transactional data to detect fraudulent activity, collusion, and account takeovers that would harm platform integrity. Where suspicious activity is identified, we may suspend an account pending investigation and, where legally required, report the matter to the relevant authority. Aggregated, anonymised usage data is separately used to improve game performance and guide product development. We send transactional messages, deposit confirmations, withdrawal receipts, and security alerts, as a standard part of the service. With your consent, we may also send promotional messages about offers or new features; you may opt out at any time via the unsubscribe link included in any such message.

Your Rights

Rights Available to You

As a user of Sikkim Game, you have the following rights over your personal data under the Digital Personal Data Protection Act, 2023 and applicable Indian law:

• Right of access: You may request a summary of the personal data we hold about you.
• Right to correction: You may request that inaccurate or incomplete personal data be corrected or updated.
• Right to erasure: You may request deletion of your personal data where we no longer have a lawful basis to retain it, subject to our regulatory record-keeping obligations.
• Right to withdraw consent: Where processing is based on your consent, for example, for marketing communications, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to grievance redressal: You may raise a complaint with our Grievance Officer ([email protected]) if you believe your personal data has been processed unlawfully.

How to Exercise Your Rights

To exercise any of these rights, submit a written request to our privacy team at [email protected]. We will acknowledge your request within 72 hours and aim to resolve it within 30 days. For complex or numerous requests, we may extend this period by a further 30 days and will notify you in advance. We may verify your identity before acting on a request to protect against unauthorised access to your account data.